Thursday, 15 March 2012

Types of Market


Introduction
Let's focus on the place where a business must compete; the place where buyers and sellers come together.  We’re talking about the market.
Quite simply, a business is bound to fail unless it has a reasonable understanding of its target market.  What does the business need to understand? 
  • The needs and wants of customers, and how these differ
  • The buying behaviour of customers – why, what and how they buy
  • The ways in which a market is split up into different parts to serve different customer needs – these are known asmarket segments
  • The nature of demand in the market – how are prices set & the factors that influence the quantity of demand
  • The size and growth rate of the overall market and its segments
  • The proportion of market demand that is taken by competitors – an important concept known as market share
Defining a market
Let’s start with a definition:
A market is anywhere where buyers and sellers come together to transact with each other.
The traditional image of a market is a physical place where buyers and sellers come together in one place. This still happens, of course.  Take a drive along any main road on a Sunday and you will come across car boot sales – the classic example of aphysical market in action.  The UK has many towns that are referred to as “market towns”, so-called because they host a town-centre market on regular dates throughout the year.
However, the term market has a much wider relevance when it comes to business studies.  A market exists whenever buyers and sellers come together.  The buyer and seller don’t have to be in the same place in order to conduct transactions with each other.
Do you sell or buy items on EBay?  Have you bought products from Amazon.co.uk, bought tracks from iTunes or iPhone apps from the App Store?  Have you bought something from a catalogue by making a phone call?  In all these examples, you have participated in a market, although you were not physically with the other party to the transaction!
So, there are many different kinds of market.  Here is a summary of the main market categories:
Geographical markets
The two main categories of geographical markets are:

Local markets
Definition:
Where customers are a short distance from suppliers
Common for the sale of fresh and locally-sourced products and the delivery of locally-supplied services. The car boot sale is a great example of a local product market.  The use of local services (e.g. franchise operations, hairdressers) is another good example.  Your local high street or retail park is another example, where consumer goods are sold to people who tend to live pretty close.
Businesses operating in local markets enjoy several advantages. They are physically closer to their customers, so are better placed to understand local cultural issues and traditions.  It is also easier to develop relationships with local customers, to engage in market research and to respond quickly to changes in the market.
The main downside to operating in local markets is that the market size may be relatively small.
National markets
Definition:
A market where customers are spread throughout the country or over a large area
National markets are very common in the UK. Here, the same product or service is offered to customers who are spread around the country. A business may have several (or many) locations in the country in order to reach those customers.
One way to illustrate this is to think of businesses that seem to be everywhere as you travel round the UK.
For example, you’ll see BT phone vans, BSkyB satellite dishes, Tescos, McDonalds and Subway branches in just about every town and city in the UK.  These businesses are operating in national markets – e.g. the markets for telephones, television, groceries and fast food. However, you will notice from the examples given that businesses which are national in terms of the scope of their operations are definitely not small businesses! 
Another way to think of a national market is in terms of the total sales of a product or service across the country.  For example, the total demand for greetings cards, jams or loft conversions.  A start-up or small business can be focused on a national market, although it is likely that it will have a very small share of the market.
Physical and electronic markets
We have touched on these two categories already.
A physical market brings buyers and sellers together in the same location. We’ve already mentioned car boot sales and markets in town centres.  Farmers’ markets are another good example.
A much larger number of markets are now electronic.  Businesses find their customers using a variety of electronic media, including the Internet, mobile telephony, digital television and via email. Transactions are completed electronically with the delivery method depending on the nature of the product sold.
Both physical and electronic markets are important to start-ups and small businesses.  For example, Fraser Doherty started hisSuperjam business by selling his homemade jams at farmers markets and then promoting them in the aisles of supermarkets.  By contrast, Nick Jenkins’ specialist greetings card business Moonpig has always relied on using electronic markets, building sales by running a specialist website.
The key points to remember about electronic markets are that:
  • They provide an easier way for start-ups to enter a national market, particularly if the business has identified a small niche segment of that market
  • Electronic markets tend to be highly price-competitive since it is quite easy for customers to search for products from a variety of suppliers and to compare the best prices available (just about every consumer goods market has one or more price comparison website).
  • Setting up a new business in an electronic market tends to have lower start-up costs than entering a physical market.

What is Marketing?


Basic definition of marketing and the marketing concept


There are many definitions of marketing. The better definitions are focused upon customer orientation and the satisfaction of customer needs. 
The academic discipline of marketing has core schools of thought, where marketing is seen as either a philosophy or as a function. Where marketing is considered a philosophy, the marketing concept is embedded in management thought. With the alternative view, where marketing is a function within a business, marketing is seen as a department, in the same way as accounting or personnel.

The Philosophy and Theory of Marketing

Marketing has many definitions, too many to considered here. Gibson et al (1993) found over 100 definitions and argued that no single definition of marketing should be aimed for since it might limit the future development of marketing as an academic discipline. 
The academic discipline of marketing has core schools of thought, where marketing is seen as either a philosophy or as a function. Where marketing is considered a philosophy, the marketing concept is embedded in management thought. With the alternative view, where marketing is a function within a business, marketing is seen as a department, in the same way as accounting or personnel.

The History of Marketing

The history of marketing can be divided into three stages when considering the development of the marketing concept namely the emergence of the mass market ca 1850, the articulation of the modern marketing concept ca 1960, and the transition from the emphasis upon the transaction to the relationship ca 1990 (Baker 2000 p10-11).
Marketing planning has its roots in the marketing management school of the 1950's. Here, marketing managers followed a largely structured, formalised, positivist approach to marketing planning. However in summary the marketing management school was developed largely by American academics, and was based upon an analytical approach that tended to include analysis, objectives, strategies and control. It has no single dominating visionary, but is based upon contributions from Kotler (1967), McCarthy (1960), Borden (1964), and others. Marion (1993) is critical of the marketing management school and argues that there has been nothing new since the 1960's or even well before. Other opinion leaders, considering marketing from a European perspective, echo his view. Gummesson (1993) strongly opposed the American perspective and reasoned that textbooks are based upon limited real world data and are prescribed approaches for consumer goods businesses. Most companies do not market consumer goods. Gronroos (1994) was critical of the view presented by largely American textbooks that marketing was founded in the 1960's and was based largely upon the 4P's/marketing mix. Kent (1986) regarded process considerations more important than the structure offered by the marketing management school. The usefulness of the 4P's/marketing mix was criticised by some European academics (Gronroos 1989,1990,1994, and Dixon and Blois 1983).
The nature of marketing theory, or whether marketing theory is actually possible, has been the topic of debate for more than 40 years (Saren 2000 ). Initially a scientific approach, along the lines of the social sciences underpinned the aforementioned debate (Bartels 1951, Alderson and Cox 1948). This was based largely on empiricism, and tended to ignore the human nature of marketing as marketing managers crafted it. So conversely, the marketing management school viewed marketing from a manager's perspective and took an opposing view that rejected the positivist notion and its empirical roots. Ramond (1962) contrasted the wisdom of the manager with scientific knowledge, since business acumen recognizes the low probability that given combinations of phenomena can or will be repeated. In other words, a scientific approach to marketing sought a generic structure, which it is argued is not possible since no two situations are ever the same. Any test of theory would not see a simple unambiguous question posed, with findings that are replicable since by their very nature markets are diverse and not all competitors have access to the same information, and even if they did managers are unlikely to create identical marketing plans. The scientific school cannot verify a generic approach to marketing.
A relativist approach that saw no agreement or common ground between the opposing views was put forward by Anderson (1983). The relativist approach saw no meeting of the mind between scientists with different worldviews and persuasions (Kuhn 1962). According to Saren (2000), eventually Hunt moved to a realist position, that saw pure empiricism counterbalanced by an acceptance that perceptions may be illusions, and that some perceptions were more accurate than others. Hunt (1971) concluded that no single philosophy dominates marketing.